Kaiser Permanente - Akron Ohio: This phone prompt system is infuriating, interm...
A Kaiser Permanente - Akron Ohio customer review by GetHuman user ~Tricialou from November 23rd, 2017
Background on ~Tricialou's case
GetHuman: ~Tricialou - can you tell our other Kaiser Permanente - Akron Ohio customers when your case took place?
~Tricialou: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Kaiser Permanente - Akron Ohio, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Akron Ohio customer issues best describes the reason you wanted to talk to them?
(Shows ~Tricialou a list of common Kaiser Permanente - Akron Ohio problems)
~Tricialou: "Coverage question" was why I was trying to call.
~Tricialou's review of Kaiser Permanente - Akron Ohio customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Akron Ohio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tricialou: This phone prompt system is infuriating, interminable, staggeringly rude and runs you through the same inflated paragraphs over and over. It is absolutely unusable. I drive over instead of using this. It's beyond ridiculous and is verging on criminal
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Akron Ohio. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Akron Ohio problem?
~Tricialou: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tricialou: I'd give them a one out of five on communication.
GetHuman: And what about Kaiser Permanente - Akron Ohio's ability to quickly and effectively address your problem?
~Tricialou: For that I would say two out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Akron Ohio customers?
~Tricialou: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kaiser Permanente - Akron Ohio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tricialou taken from his Kaiser Permanente - Akron Ohio customer service problem that occurred on November 21st, 2017.