Kaiser Permanente - Akron Ohio: Their phone prompt system is inflated beyond re...
A Kaiser Permanente - Akron Ohio customer review by GetHuman user ~pat thomas from November 20th, 2017
Background on ~pat thomas's case
GetHuman: ~pat thomas - can you tell our other Kaiser Permanente - Akron Ohio customers when your case took place?
~pat thomas: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Kaiser Permanente - Akron Ohio, and if so, how?
GetHuman: And which of these common Kaiser Permanente - Akron Ohio customer issues best describes the reason you wanted to talk to them?
(Shows ~pat thomas a list of common Kaiser Permanente - Akron Ohio problems)
~pat thomas: "Renew coverage" was why I was trying to call.
~pat thomas's review of Kaiser Permanente - Akron Ohio customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Akron Ohio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pat thomas: Their phone prompt system is inflated beyond reason and they've now added even more advertising before you can even press a number. This company's phone system is unusable
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Akron Ohio. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Akron Ohio problem?
~pat thomas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pat thomas: I'd give them a one out of five on communication.
GetHuman: And what about Kaiser Permanente - Akron Ohio's ability to quickly and effectively address your problem?
~pat thomas: For that I would say four out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Akron Ohio customers?
~pat thomas: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kaiser Permanente - Akron Ohio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pat thomas taken from his Kaiser Permanente - Akron Ohio customer service problem that occurred on November 13th, 2017.
Kaiser Permanente - Akron Ohio
2.00 of 5 stars | 7 reviews
~pat thomas's Kaiser Permanente - Akron Ohio Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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