Kaiser Permanente - California: Called membership services and filed complaint...
A Kaiser Permanente - California customer review by GetHuman user ~Disgruntled from November 23rd, 2017
Background on ~Disgruntled's case
GetHuman: ~Disgruntled - can you tell our other Kaiser Permanente - California customers when your case took place?
~Disgruntled: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled a list of common Kaiser Permanente - California problems)
~Disgruntled: "Find a provider" was why I was trying to call.
~Disgruntled's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled: Called membership services and filed complaint. After three phone calls to voice mails, still waiting four days later to talk to someone. Even supervisor doesn't call back. Disconnected in the middle and had to call back and wait again. The worst!
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
~Disgruntled: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled: I'd give them a three out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
~Disgruntled: For that I would say two out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
~Disgruntled: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled taken from his Kaiser Permanente - California customer service problem that occurred on November 19th, 2017.