Kaiser Permanente - California: the automated system walked me through a menu a...
A Kaiser Permanente - California customer review by GetHuman user ~globalzebra from November 26th, 2017
Background on ~globalzebra's case
GetHuman: ~globalzebra - can you tell our other Kaiser Permanente - California customers when your case took place?
~globalzebra: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows ~globalzebra a list of common Kaiser Permanente - California problems)
~globalzebra: "Renew coverage" was why I was trying to call.
~globalzebra's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~globalzebra: the automated system walked me through a menu and when i pressed zero to talk to a rep, i got a recording: I'm sorry your call cannot be completed. That was when calling ***-***-****
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
~globalzebra: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~globalzebra: I'd give them a four out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
~globalzebra: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
~globalzebra: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~globalzebra taken from his Kaiser Permanente - California customer service problem that occurred on November 17th, 2017.