Kaiser Permanente - California: Still trying to get an appt after multiple calls
A Kaiser Permanente - California customer review by GetHuman user GetHuman-emmyfre from December 7th, 2017
Background on GetHuman-emmyfre's case
GetHuman: GetHuman-emmyfre - can you tell our other Kaiser Permanente - California customers when your case took place?
GetHuman-emmyfre: Yes. It was morning, on December 5th.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emmyfre a list of common Kaiser Permanente - California problems)
GetHuman-emmyfre: "Renew coverage" was why I was trying to call.
GetHuman-emmyfre's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emmyfre: Still trying to get an appt after multiple calls
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-emmyfre: I've been trying to get an appt with Psychiatry for weeks. I asked them to rush it because my insurance will be up in May and want to get started to see if I want to stay with Kaiser or move to another insurance policy. They said I would get a call in ** hours. I've received NOTHING. I've called multiple times and am very unhappy with the service. They assigned me a therapist who I have not heard from and am not receiving any care. In order to change it, they have to put in for a change of provider, which takes weeks. People with mental health issues do not want to sit on the phone trying to make this happen. It takes a lot out of me to even call to reach out for help. Why is it so difficult to get an appointment?!
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
GetHuman-emmyfre: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emmyfre: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
GetHuman-emmyfre: For that I would say one out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
GetHuman-emmyfre: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emmyfre taken from his Kaiser Permanente - California customer service problem that occurred on December 5th, 2017.