Kajeet: I've literally been on the phone all day trying...
A Kajeet customer review by GetHuman user ~w.s. from November 19th, 2017
Background on ~w.s.'s case
GetHuman: ~w.s. - can you tell our other Kajeet customers when your case took place?
~w.s.: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Kajeet, and if so, how?
GetHuman: And which of these common Kajeet customer issues best describes the reason you wanted to talk to them?
(Shows ~w.s. a list of common Kajeet problems)
~w.s.: "Track order" was why I was trying to call.
~w.s.'s review of Kajeet customer service
GetHuman: So how would you sum up your experience for GetHuman's Kajeet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~w.s.: I've literally been on the phone all day trying to fix my son's phone. It won't dial through to our home phone or show his name when caller id appears. They changed his number as a last resort and now the entire phone doesn't work and they aren't calling me back. He's also had a ton of credit collectors calling his phone asking for Teresa and he's had the phone almost * years. Now they left a msg. saying the phone is working because a sprint tower is down. Funny. I have Sprint on my phone and it's working perfectly. Hate the lying.
GetHuman: Let's quantify your experience contacting Kajeet. On a scale of 1 to 5, how easy is it go get help on a Kajeet problem?
~w.s.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~w.s.: I'd give them a three out of five on communication.
GetHuman: And what about Kajeet's ability to quickly and effectively address your problem?
~w.s.: For that I would say two out of five.
GetHuman: And finally- any advice for other Kajeet customers?
~w.s.: Call them early in the day or late. Don't forget any personal or account information you might need for Kajeet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~w.s. taken from his Kajeet customer service problem that occurred on November 10th, 2017.
Kajeet
3.00 of 5 stars | 1 reviews
~w.s.'s Kajeet Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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