Kansas City Power & Light Co: HORRIBLE! Invasive processes. I tried to transf...

A Kansas City Power & Light Co customer review by GetHuman user ~appletini25 from October 31st, 2017

Background on ~appletini25's case

GetHuman: ~appletini25 - can you tell our other Kansas City Power & Light Co customers when your case took place?
~appletini25: Yeah. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Kansas City Power & Light Co, and if so, how?
~appletini25: I used the 888-471-5275 number I found for on the GetHuman Kansas City Power & Light Co customer phone number page I was on: Kansas City Power & Light Co Customer Service Phone Number
GetHuman: And which of these common Kansas City Power & Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~appletini25 a list of common Kansas City Power & Light Co problems)
~appletini25: "Lower my bill" was why I was trying to call.

~appletini25's review of Kansas City Power & Light Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Kansas City Power & Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~appletini25: HORRIBLE! Invasive processes. I tried to transfer my service and I had to fax in my drivers license and social security card? I have never been late and paid my bills on time. Then a VERY RUDE person calls me back saying another person with my listed address owes them money and they MERGED our accounts and said until they get paid by this other person that has NOTHING to do with me they aren't going to turn my service on at the new address. I wish KC had another choice than KCPL they have a monopoly on this city and use it to their advantage. What they do should be illegal. After I explained the situation to the first person I was hung on (and I was professional not yelling etc.) The second time their "computers" weren't working to send me an itemized statement and an explain of some terms I magically agreed to and they were unable to get my address. These people are insane.
GetHuman: Let's quantify your experience contacting Kansas City Power & Light Co. On a scale of 1 to 5, how easy is it go get help on a Kansas City Power & Light Co problem?
~appletini25: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~appletini25: I'd give them a three out of five on communication.
GetHuman: And what about Kansas City Power & Light Co's ability to quickly and effectively address your problem?
~appletini25: For that I would say two out of five.
GetHuman: And finally- any advice for other Kansas City Power & Light Co customers?
~appletini25: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Power & Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~appletini25 taken from his Kansas City Power & Light Co customer service problem that occurred on October 22nd, 2017.

Kansas City Power & Light Co

2.67 of 5 stars | 18 reviews

~appletini25's Kansas City Power & Light Co Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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