Kansas City Power & Light Co: I never got a hold of a live person. They simpl...

A Kansas City Power & Light Co customer review by GetHuman user GetHuman-72286 from November 23rd, 2017

Background on GetHuman-72286's case

GetHuman: GetHuman-72286 - can you tell our other Kansas City Power & Light Co customers when your case took place?
GetHuman-72286: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Kansas City Power & Light Co, and if so, how?
GetHuman-72286: I used the 888-471-5275 number I found for on the GetHuman Kansas City Power & Light Co customer phone number page I was on: Kansas City Power & Light Co Customer Service Phone Number
GetHuman: And which of these common Kansas City Power & Light Co customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72286 a list of common Kansas City Power & Light Co problems)
GetHuman-72286: "Setup service" was why I was trying to call.

GetHuman-72286's review of Kansas City Power & Light Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Kansas City Power & Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72286: I never got a hold of a live person. They simply set a recording and no "Press * at prompt" worked. The recording kept looping
GetHuman: Let's quantify your experience contacting Kansas City Power & Light Co. On a scale of 1 to 5, how easy is it go get help on a Kansas City Power & Light Co problem?
GetHuman-72286: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72286: I'd give them a five out of five on communication.
GetHuman: And what about Kansas City Power & Light Co's ability to quickly and effectively address your problem?
GetHuman-72286: For that I would say four out of five.
GetHuman: And finally- any advice for other Kansas City Power & Light Co customers?
GetHuman-72286: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Power & Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72286 taken from his Kansas City Power & Light Co customer service problem that occurred on November 20th, 2017.

Kansas City Power & Light Co

2.67 of 5 stars | 18 reviews

GetHuman-72286's Kansas City Power & Light Co Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kansas City Power & Light Co, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kansas City Power & Light Co in any way.

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