Kansas City Power & Light Co: Trees fell on Powerlines, reported *x to*robot...

A Kansas City Power & Light Co customer review by GetHuman user ~Captcha Toohard from November 22nd, 2017

Background on ~Captcha Toohard's case

GetHuman: ~Captcha Toohard - can you tell our other Kansas City Power & Light Co customers when your case took place?
~Captcha Toohard: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Kansas City Power & Light Co, and if so, how?
~Captcha Toohard: I used the 888-471-5275 number I found for on the GetHuman Kansas City Power & Light Co customer phone number page I was on: Kansas City Power & Light Co Customer Service Phone Number
GetHuman: And which of these common Kansas City Power & Light Co customer issues best describes the reason you wanted to talk to them?
(Shows ~Captcha Toohard a list of common Kansas City Power & Light Co problems)
~Captcha Toohard: "Setup service" was why I was trying to call.

~Captcha Toohard's review of Kansas City Power & Light Co customer service

GetHuman: So how would you sum up your experience for GetHuman's Kansas City Power & Light Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Captcha Toohard: Trees fell on Powerlines, reported *x to*robot *. *nd day, no way of knowing if they*got msg. Called this *, got a nice woman who*took down the info and promised to pass it*on.
GetHuman: Let's quantify your experience contacting Kansas City Power & Light Co. On a scale of 1 to 5, how easy is it go get help on a Kansas City Power & Light Co problem?
~Captcha Toohard: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Captcha Toohard: I'd give them a four out of five on communication.
GetHuman: And what about Kansas City Power & Light Co's ability to quickly and effectively address your problem?
~Captcha Toohard: For that I would say five out of five.
GetHuman: And finally- any advice for other Kansas City Power & Light Co customers?
~Captcha Toohard: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Power & Light Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Captcha Toohard taken from his Kansas City Power & Light Co customer service problem that occurred on November 15th, 2017.

Kansas City Power & Light Co

2.67 of 5 stars | 18 reviews

~Captcha Toohard's Kansas City Power & Light Co Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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