Kansas City Star: No way to contact a human after hours and hours...
A Kansas City Star customer review by GetHuman user ~bob from November 27th, 2017
Background on ~bob's case
GetHuman: ~bob - can you tell our other Kansas City Star customers when your case took place?
~bob: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Kansas City Star, and if so, how?
GetHuman: And which of these common Kansas City Star customer issues best describes the reason you wanted to talk to them?
(Shows ~bob a list of common Kansas City Star problems)
~bob: "Cancel subscription" was why I was trying to call.
~bob's review of Kansas City Star customer service
GetHuman: So how would you sum up your experience for GetHuman's Kansas City Star customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob: No way to contact a human after hours and hours of operation are not announced. Had entered vacation hold on web site to stop on Saturday but paper was delivered and no way to call and complain that vacation hold was missed (tried to enter vacation hold with automated system and was told "we already have a vacation hold on this account." So I will be forced to call Monday from out of town and after the paper will be delivered (if they miss the vacation hold again).
GetHuman: Let's quantify your experience contacting Kansas City Star. On a scale of 1 to 5, how easy is it go get help on a Kansas City Star problem?
~bob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob: I'd give them a one out of five on communication.
GetHuman: And what about Kansas City Star's ability to quickly and effectively address your problem?
~bob: For that I would say one out of five.
GetHuman: And finally- any advice for other Kansas City Star customers?
~bob: Call them early in the day or late. Don't forget any personal or account information you might need for Kansas City Star to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob taken from his Kansas City Star customer service problem that occurred on November 19th, 2017.