Kayak: I called to get a motel room, I told the person...
A Kayak customer review by GetHuman user GetHuman-198303 from November 14th, 2017
Background on GetHuman-198303's case
GetHuman: GetHuman-198303 - can you tell our other Kayak customers when your case took place?
GetHuman-198303: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Kayak, and if so, how?
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198303 a list of common Kayak problems)
GetHuman-198303: "Refund a Charge" was why I was trying to call.
GetHuman-198303's review of Kayak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198303: I called to get a motel room, I told the person my name and email address * times, and spelled it to him, and he still got my name wrong to the motel. I did not get an email comformation and tried to call back and was hung up on * times. Then I called the motel and fix my name and got things right. I am still waiting for the email from you. Thank you
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
GetHuman-198303: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198303: I'd give them a three out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
GetHuman-198303: For that I would say two out of five.
GetHuman: And finally- any advice for other Kayak customers?
GetHuman-198303: Call them early in the day or late. Don't forget any personal or account information you might need for Kayak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198303 taken from his Kayak customer service problem that occurred on November 10th, 2017.