Kellogg Company: The person who answered (Kathy) tried to be hel...
A Kellogg Company customer review by GetHuman user GetHuman-364664 from November 20th, 2017
Background on GetHuman-364664's case
GetHuman: GetHuman-364664 - can you tell our other Kellogg Company customers when your case took place?
GetHuman-364664: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Kellogg Company, and if so, how?
GetHuman: And which of these common Kellogg Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-364664 a list of common Kellogg Company problems)
GetHuman-364664: "Returns" was why I was trying to call.
GetHuman-364664's review of Kellogg Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Kellogg Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-364664: The person who answered (Kathy) tried to be helpful, but put me on hold to see if anyone else could provide more help. I need a cereal with NO wheat in it.While waiting, the phone was cut off.
GetHuman: Let's quantify your experience contacting Kellogg Company. On a scale of 1 to 5, how easy is it go get help on a Kellogg Company problem?
GetHuman-364664: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-364664: I'd give them a four out of five on communication.
GetHuman: And what about Kellogg Company's ability to quickly and effectively address your problem?
GetHuman-364664: For that I would say three out of five.
GetHuman: And finally- any advice for other Kellogg Company customers?
GetHuman-364664: Call them early in the day or late. Don't forget any personal or account information you might need for Kellogg Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-364664 taken from his Kellogg Company customer service problem that occurred on November 18th, 2017.