Kimberly-Clark: I called about the rebate but she could not tel...
A Kimberly-Clark customer review by GetHuman user ~alaskanK from November 18th, 2017
Background on ~alaskanK's case
GetHuman: ~alaskanK - can you tell our other Kimberly-Clark customers when your case took place?
~alaskanK: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Kimberly-Clark, and if so, how?
GetHuman: And which of these common Kimberly-Clark customer issues best describes the reason you wanted to talk to them?
(Shows ~alaskanK a list of common Kimberly-Clark problems)
~alaskanK: "Overcharge/Strange charge" was why I was trying to call.
~alaskanK's review of Kimberly-Clark customer service
GetHuman: So how would you sum up your experience for GetHuman's Kimberly-Clark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alaskanK: I called about the rebate but she could not tell me the closest participating store to me, nor could she confirm whether or not stop & shop was the participating store or if it was listed as Stop N Shop (a separate store) she said all retailers would know whether they were participating so i called Market Basket and they had no clue! yet they are definitely listed as a participating retailer (just not near me)
GetHuman: Let's quantify your experience contacting Kimberly-Clark. On a scale of 1 to 5, how easy is it go get help on a Kimberly-Clark problem?
~alaskanK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alaskanK: I'd give them a three out of five on communication.
GetHuman: And what about Kimberly-Clark's ability to quickly and effectively address your problem?
~alaskanK: For that I would say five out of five.
GetHuman: And finally- any advice for other Kimberly-Clark customers?
~alaskanK: Call them early in the day or late. Don't forget any personal or account information you might need for Kimberly-Clark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alaskanK taken from his Kimberly-Clark customer service problem that occurred on November 10th, 2017.