Kimberly-Clark: I started complaining about the lack of suffici...
A Kimberly-Clark customer review by GetHuman user ~big irv from November 23rd, 2017
Background on ~big irv's case
GetHuman: ~big irv - can you tell our other Kimberly-Clark customers when your case took place?
~big irv: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Kimberly-Clark, and if so, how?
GetHuman: And which of these common Kimberly-Clark customer issues best describes the reason you wanted to talk to them?
(Shows ~big irv a list of common Kimberly-Clark problems)
~big irv: "Overcharge/Strange charge" was why I was trying to call.
~big irv's review of Kimberly-Clark customer service
GetHuman: So how would you sum up your experience for GetHuman's Kimberly-Clark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~big irv: I started complaining about the lack of sufficient perforations in Cottonelle to allow for a clean tear * years ago and am still complaining. Obviously management is using another brand or it would have been resolved long ago. It's a PIA.
GetHuman: Let's quantify your experience contacting Kimberly-Clark. On a scale of 1 to 5, how easy is it go get help on a Kimberly-Clark problem?
~big irv: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~big irv: I'd give them a five out of five on communication.
GetHuman: And what about Kimberly-Clark's ability to quickly and effectively address your problem?
~big irv: For that I would say four out of five.
GetHuman: And finally- any advice for other Kimberly-Clark customers?
~big irv: Call them early in the day or late. Don't forget any personal or account information you might need for Kimberly-Clark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~big irv taken from his Kimberly-Clark customer service problem that occurred on November 18th, 2017.