Kimberly-Clark: I purchased a large count of diapers that the t...

A Kimberly-Clark customer review by GetHuman user ~mamato3 from November 7th, 2017

Background on ~mamato3's case

GetHuman: ~mamato3 - can you tell our other Kimberly-Clark customers when your case took place?
~mamato3: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Kimberly-Clark, and if so, how?
~mamato3: I used the 888-525-8388 number I found for on the GetHuman Kimberly-Clark customer phone number page I was on: Kimberly-Clark Customer Service Phone Number
GetHuman: And which of these common Kimberly-Clark customer issues best describes the reason you wanted to talk to them?
(Shows ~mamato3 a list of common Kimberly-Clark problems)
~mamato3: "Make/Chase a claim" was why I was trying to call.

~mamato3's review of Kimberly-Clark customer service

GetHuman: So how would you sum up your experience for GetHuman's Kimberly-Clark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mamato3: I purchased a large count of diapers that the tabs were not sticking the rep gathered all the information and said those diapers were a year old and she would be sending out a replacement coupons but for me to throw away the diapers so i did got a letter in the mail and said they needed the diapers and when called back a very rude supervisor said yes i need them or i cant help you and i said well i threw them away she said im sorry then, this was not fair to treat a customer that way and i will not use there diapers again.
GetHuman: Let's quantify your experience contacting Kimberly-Clark. On a scale of 1 to 5, how easy is it go get help on a Kimberly-Clark problem?
~mamato3: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mamato3: I'd give them a three out of five on communication.
GetHuman: And what about Kimberly-Clark's ability to quickly and effectively address your problem?
~mamato3: For that I would say five out of five.
GetHuman: And finally- any advice for other Kimberly-Clark customers?
~mamato3: Call them early in the day or late. Don't forget any personal or account information you might need for Kimberly-Clark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mamato3 taken from his Kimberly-Clark customer service problem that occurred on November 4th, 2017.

Kimberly-Clark

5.00 of 5 stars | 11 reviews

~mamato3's Kimberly-Clark Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kimberly-Clark, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kimberly-Clark in any way.

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