Kimberly-Clark: I purchased a large count of diapers that the t...
A Kimberly-Clark customer review by GetHuman user ~mamato3 from November 7th, 2017
Background on ~mamato3's case
GetHuman: ~mamato3 - can you tell our other Kimberly-Clark customers when your case took place?
~mamato3: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Kimberly-Clark, and if so, how?
GetHuman: And which of these common Kimberly-Clark customer issues best describes the reason you wanted to talk to them?
(Shows ~mamato3 a list of common Kimberly-Clark problems)
~mamato3: "Make/Chase a claim" was why I was trying to call.
~mamato3's review of Kimberly-Clark customer service
GetHuman: So how would you sum up your experience for GetHuman's Kimberly-Clark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mamato3: I purchased a large count of diapers that the tabs were not sticking the rep gathered all the information and said those diapers were a year old and she would be sending out a replacement coupons but for me to throw away the diapers so i did got a letter in the mail and said they needed the diapers and when called back a very rude supervisor said yes i need them or i cant help you and i said well i threw them away she said im sorry then, this was not fair to treat a customer that way and i will not use there diapers again.
GetHuman: Let's quantify your experience contacting Kimberly-Clark. On a scale of 1 to 5, how easy is it go get help on a Kimberly-Clark problem?
~mamato3: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mamato3: I'd give them a three out of five on communication.
GetHuman: And what about Kimberly-Clark's ability to quickly and effectively address your problem?
~mamato3: For that I would say five out of five.
GetHuman: And finally- any advice for other Kimberly-Clark customers?
~mamato3: Call them early in the day or late. Don't forget any personal or account information you might need for Kimberly-Clark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mamato3 taken from his Kimberly-Clark customer service problem that occurred on November 4th, 2017.