KitchenAid: Got an American who spoke English "Owen" I told...
A KitchenAid customer review by GetHuman user ~askgj from November 20th, 2017
Background on ~askgj's case
GetHuman: ~askgj - can you tell our other KitchenAid customers when your case took place?
~askgj: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows ~askgj a list of common KitchenAid problems)
~askgj: "Repairs" was why I was trying to call.
~askgj's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~askgj: Got an American who spoke English "Owen" I told him I was looking for help with my built in french door refrigerator. He said he would transfer me to a "built in refrigerator specialist". Went on hold for * minutes then got another American "April". I described the problem with our light and what we had done to trouble shoot it and she quickly determined we needed a service call - under warranty and scheduled it for tomorrow morning. She knew we are under warranty - * years - and is sending someone at no charge to us.
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
~askgj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~askgj: I'd give them a two out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
~askgj: For that I would say five out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
~askgj: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~askgj taken from his KitchenAid customer service problem that occurred on November 14th, 2017.