I THINK kITCHENAID HAS VERY GOOD APPLIANCES BUT...
A KitchenAid customer review by GetHuman user GetHuman-156689 from November 1st, 2017
Background on GetHuman-156689's case
GetHuman: GetHuman-156689 - can you tell our other KitchenAid customers when your case took place?
GetHuman-156689: Yes. It was morning, on October 26th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156689 a list of common KitchenAid problems)
GetHuman-156689: "Repairs" was why I was trying to call.
GetHuman-156689's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156689: I THINK kITCHENAID HAS VERY GOOD APPLIANCES BUT THEIR EMPOLYEES ARE NOT EXPERTS, THEY PUT WRONG PART WHEN YOU BUY THE APPLIANCE AND WHEN YOU CALL THE CUSTOMER SERVICE TO DEMAND FOR THE CORRECT PART THEY EITHER SEND YOU THE WRONG PART IF YOU ARE LUCKY AND THE CUSTOMER SEVICE REPESENTATIVE WS NOT RUDE.
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
GetHuman-156689: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156689: I'd give them a five out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
GetHuman-156689: For that I would say two out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
GetHuman-156689: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156689 taken from his KitchenAid customer service problem that occurred on October 26th, 2017.