KitchenAid: I waited for over half an hour at this number...
A KitchenAid customer review by GetHuman user GetHuman-336486 from November 19th, 2017
Background on GetHuman-336486's case
GetHuman: GetHuman-336486 - can you tell our other KitchenAid customers when your case took place?
GetHuman-336486: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-336486 a list of common KitchenAid problems)
GetHuman-336486: "Repairs" was why I was trying to call.
GetHuman-336486's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-336486: I waited for over half an hour at this number, only to be told that I had the wrong department (this number doesn't help with mixers, apparently), and I'm now on hold again getting the message "we are experiencing high call volumes". NOT good!
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
GetHuman-336486: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-336486: I'd give them a two out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
GetHuman-336486: For that I would say three out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
GetHuman-336486: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-336486 taken from his KitchenAid customer service problem that occurred on November 16th, 2017.