KitchenAid: It was super fast, but it was a wrong departmen...
A KitchenAid customer review by GetHuman user ~ConsumerWatchDog from November 18th, 2017
Background on ~ConsumerWatchDog's case
GetHuman: ~ConsumerWatchDog - can you tell our other KitchenAid customers when your case took place?
~ConsumerWatchDog: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to KitchenAid, and if so, how?
GetHuman: And which of these common KitchenAid customer issues best describes the reason you wanted to talk to them?
(Shows ~ConsumerWatchDog a list of common KitchenAid problems)
~ConsumerWatchDog: "Warranty claim" was why I was trying to call.
~ConsumerWatchDog's review of KitchenAid customer service
GetHuman: So how would you sum up your experience for GetHuman's KitchenAid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ConsumerWatchDog: It was super fast, but it was a wrong department that I was trying to contact. The customer care instead suggested me another number, s*he should have just to connect me to the other line, instead of waiting again for more agonizing hours. This time there is no call us back service
GetHuman: Let's quantify your experience contacting KitchenAid. On a scale of 1 to 5, how easy is it go get help on a KitchenAid problem?
~ConsumerWatchDog: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ConsumerWatchDog: I'd give them a five out of five on communication.
GetHuman: And what about KitchenAid's ability to quickly and effectively address your problem?
~ConsumerWatchDog: For that I would say two out of five.
GetHuman: And finally- any advice for other KitchenAid customers?
~ConsumerWatchDog: Call them early in the day or late. Don't forget any personal or account information you might need for KitchenAid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ConsumerWatchDog taken from his KitchenAid customer service problem that occurred on November 12th, 2017.