Kobo Books: CSR told me there is no service or repair centr...
A Kobo Books customer review by GetHuman user ~QweenBee55 from November 15th, 2017
Background on ~QweenBee55's case
GetHuman: ~QweenBee55 - can you tell our other Kobo Books customers when your case took place?
~QweenBee55: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~QweenBee55 a list of common Kobo Books problems)
~QweenBee55: "Make a purchase" was why I was trying to contact.
~QweenBee55's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~QweenBee55: CSR told me there is no service or repair centre for Kobo eReaders. I had to pay $ ** with Visa to talk on line with a Kobo technician who did NOTHING for me.The CSR I just spoke to on the phone kept telling me they don't charge for tech service. I kept telling him YES THEY DO !!! I just paid $ **. He kept saying I must've paid it to somebody else despite that I told him I have an email acknowleding my deposit. Kobo service is the ***** !!!!!
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~QweenBee55: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~QweenBee55: I'd give them a one out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~QweenBee55: For that I would say four out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~QweenBee55: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~QweenBee55 taken from his Kobo Books customer service problem that occurred on November 5th, 2017.