Kobo Books: I needed help and all there are is scads of adv...
A Kobo Books customer review by GetHuman user ~susnne gale from November 22nd, 2017
Background on ~susnne gale's case
GetHuman: ~susnne gale - can you tell our other Kobo Books customers when your case took place?
~susnne gale: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~susnne gale a list of common Kobo Books problems)
~susnne gale: "Change order" was why I was trying to contact.
~susnne gale's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~susnne gale: I needed help and all there are is scads of advertisements and instructions with no real direction of which path to follow. Call the listed "help" number and be told to come to this page. User friendly? Not in this lifetime
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~susnne gale: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~susnne gale: I'd give them a one out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~susnne gale: For that I would say one out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~susnne gale: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~susnne gale taken from his Kobo Books customer service problem that occurred on November 17th, 2017.