Kodak: Wait was ** seconds. Printhead is bad. Sending...
A Kodak customer review by GetHuman user ~mudgrips from November 21st, 2017
Background on ~mudgrips's case
GetHuman: ~mudgrips - can you tell our other Kodak customers when your case took place?
~mudgrips: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Kodak, and if so, how?
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows ~mudgrips a list of common Kodak problems)
~mudgrips: "Track an Order" was why I was trying to contact.
~mudgrips's review of Kodak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mudgrips: Wait was ** seconds. Printhead is bad. Sending new one for free. Total time online approx ** min due to my slow typing skills.
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
~mudgrips: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mudgrips: I'd give them a three out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
~mudgrips: For that I would say two out of five.
GetHuman: And finally- any advice for other Kodak customers?
~mudgrips: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mudgrips taken from his Kodak customer service problem that occurred on November 15th, 2017.