Kohls.com: Called back twice and the wait was even longer...
A Kohls.com customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous 's case
GetHuman: ~Anonymous - can you tell our other Kohls.com customers when your case took place?
~Anonymous : Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Kohls.com, and if so, how?
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Kohls.com problems)
~Anonymous : "Track order" was why I was trying to call.
~Anonymous 's review of Kohls.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : Called back twice and the wait was even longer. Once I did get an associate, they had to put me on hold to contact Kohl's themselves to get an answer to my question. Wouldn't it be better to have an associate from Kohl's from the beginning. A total waste of time. After another ** minutes wait for the associate to return, I never did get an answer.
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
~Anonymous : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a two out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
~Anonymous : For that I would say three out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
~Anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Kohls.com customer service problem that occurred on November 20th, 2017.