Kohls.com: I called three times to deal with the same prob...
A Kohls.com customer review by GetHuman user GetHuman-375143 from November 24th, 2017
Background on GetHuman-375143's case
GetHuman: GetHuman-375143 - can you tell our other Kohls.com customers when your case took place?
GetHuman-375143: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Kohls.com, and if so, how?
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375143 a list of common Kohls.com problems)
GetHuman-375143: "Warranty claim" was why I was trying to call.
GetHuman-375143's review of Kohls.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375143: I called three times to deal with the same problem. Kohls shipped me the wrong item. NOONE could exchange it. How hard is it to do? Had to get chargeback from credit card.
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
GetHuman-375143: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375143: I'd give them a two out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
GetHuman-375143: For that I would say three out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
GetHuman-375143: Call them early in the day or late. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375143 taken from his Kohls.com customer service problem that occurred on November 15th, 2017.