Kohls.com: Unable to understand rep, could not solve issue...

A Kohls.com customer review by GetHuman user GetHuman-102419 from November 24th, 2017

Background on GetHuman-102419's case

GetHuman: GetHuman-102419 - can you tell our other Kohls.com customers when your case took place?
GetHuman-102419: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Kohls.com, and if so, how?
GetHuman-102419: I used the 855-564-5705 number I found for on the GetHuman Kohls.com customer phone number page I was on: Kohls.com Customer Service Phone Number
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102419 a list of common Kohls.com problems)
GetHuman-102419: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-102419's review of Kohls.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102419: Unable to understand rep, could not solve issue, said he could not transfer me to the dept that could help since they don't take calls. He basically took a message.
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
GetHuman-102419: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102419: I'd give them a two out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
GetHuman-102419: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
GetHuman-102419: Call them early in the day or late. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102419 taken from his Kohls.com customer service problem that occurred on November 22nd, 2017.

Kohls.com

1.00 of 5 stars | 33 reviews

GetHuman-102419's Kohls.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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