Kohls.com: Person hardly spoke English didn't answer any q...
A Kohls.com customer review by GetHuman user ~Mats mom from November 21st, 2017
Background on ~Mats mom's case
GetHuman: ~Mats mom - can you tell our other Kohls.com customers when your case took place?
~Mats mom: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Kohls.com, and if so, how?
GetHuman: And which of these common Kohls.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mats mom a list of common Kohls.com problems)
~Mats mom: "Change order" was why I was trying to call.
~Mats mom's review of Kohls.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohls.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mats mom: Person hardly spoke English didn't answer any questions just kept saying ok. Rather than fixing the fact that I have not received my online order & it's past delivery date. After I told her she says " what is.nit you need?" "Um my order????"
GetHuman: Let's quantify your experience contacting Kohls.com. On a scale of 1 to 5, how easy is it go get help on a Kohls.com problem?
~Mats mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mats mom: I'd give them a two out of five on communication.
GetHuman: And what about Kohls.com's ability to quickly and effectively address your problem?
~Mats mom: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohls.com customers?
~Mats mom: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kohls.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mats mom taken from his Kohls.com customer service problem that occurred on November 19th, 2017.