Kroger: False advertising in ad ******* on pull-ups ad...
A Kroger customer review by GetHuman user ~hatefakes from November 6th, 2017
Background on ~hatefakes's case
GetHuman: ~hatefakes - can you tell our other Kroger customers when your case took place?
~hatefakes: Yeah. It was evening, on November 2nd.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~hatefakes a list of common Kroger problems)
~hatefakes: "Track order" was why I was trying to call.
~hatefakes's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatefakes: False advertising in ad ******* on pull-ups ad states they are $* an some change for pull-ups sizes *-* and **-** ct. The store manager argued with customer that it wasn't those when the ad clearly states what it was. Kroger don't treat you customers that way u will here more complaints....FALSE ADVERTISING
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~hatefakes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatefakes: I'd give them a one out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~hatefakes: For that I would say four out of five.
GetHuman: And finally- any advice for other Kroger customers?
~hatefakes: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatefakes taken from his Kroger customer service problem that occurred on November 2nd, 2017.