Kroger: had to wait in line ,three others for half poun...
A Kroger customer review by GetHuman user GetHuman-323236 from November 4th, 2017
Background on GetHuman-323236's case
GetHuman: GetHuman-323236 - can you tell our other Kroger customers when your case took place?
GetHuman-323236: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-323236 a list of common Kroger problems)
GetHuman-323236: "Track order" was why I was trying to call.
GetHuman-323236's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-323236: had to wait in line ,three others for half pound ham.too ** min.there was * helpers just looking at the one in deli.no help. will go to martin.chester *** store.please get the rigrt person to service that will help
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
GetHuman-323236: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-323236: I'd give them a one out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
GetHuman-323236: For that I would say five out of five.
GetHuman: And finally- any advice for other Kroger customers?
GetHuman-323236: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-323236 taken from his Kroger customer service problem that occurred on November 1st, 2017.