LA Fitness: Even though I had a terrible experience at my l...
A LA Fitness customer review by GetHuman user ~eashearer from November 22nd, 2017
Background on ~eashearer's case
GetHuman: ~eashearer - can you tell our other LA Fitness customers when your case took place?
~eashearer: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~eashearer a list of common LA Fitness problems)
~eashearer: "Complaint About a Visit" was why I was trying to call.
~eashearer's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eashearer: Even though I had a terrible experience at my local LA Fitness, I was pleasantly surprised at how my call to corporate headquarters went. Kendra helped me cancel my membership and training sessions over the phone and even scheduled my remaining training sessions for me so I didn't have to go back into the gym. Very pleased with the outcome.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~eashearer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eashearer: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~eashearer: For that I would say four out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~eashearer: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eashearer taken from his LA Fitness customer service problem that occurred on November 20th, 2017.