LA Fitness: I cancelled my membership online in November at...
A LA Fitness customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other LA Fitness customers when your case took place?
~anonymous: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common LA Fitness problems)
~anonymous: "Billing Issue" was why I was trying to call.
~anonymous's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I cancelled my membership online in November at which time they told me I had to pay through December **st. Then I saw they were sill charging my account in January. Found this number online, called it and the rep said you have to cancel via the mail. In no way did it tell me that online but she was very kind and refunded me December and January. Appreciate being treated like how you would want to be treated LA Fitness. Have just had a major row with Target.com (non fraud related) customer service and let me tell you it was night and day. Props to you!
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his LA Fitness customer service problem that occurred on November 10th, 2017.