LA Fitness: IT WAS REALLY QUICK, SINCE I WAS THE MAIN MEMBE...
A LA Fitness customer review by GetHuman user ~Cuba Colombia from November 20th, 2017
Background on ~Cuba Colombia's case
GetHuman: ~Cuba Colombia - can you tell our other LA Fitness customers when your case took place?
~Cuba Colombia: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Cuba Colombia a list of common LA Fitness problems)
~Cuba Colombia: "Update Account Information" was why I was trying to call.
~Cuba Colombia's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cuba Colombia: IT WAS REALLY QUICK, SINCE I WAS THE MAIN MEMBER I WAS ABLE TO CANCEL ON THE PHONE MY CHILDREN S MEMBERSHIP AND PUT MINE ON HOLD FOR $ ** UNTIL I GOT BACK ON TRACK. I APPRECIATED HER ADVICE AND NOW WHEN I START AGAIN ALL I HAVE TO PAY IS THE PRORATE FOR THE MONTH $ **,** AND BEGIN WITH OUT A DOWN PAYMENT AGAIN. IT WAS REALLY HELPFUL.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~Cuba Colombia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cuba Colombia: I'd give them a four out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~Cuba Colombia: For that I would say one out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~Cuba Colombia: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cuba Colombia taken from his LA Fitness customer service problem that occurred on November 17th, 2017.