LA Fitness: My Customer Service Rep apologized for the long...
A LA Fitness customer review by GetHuman user GetHuman-11468 from November 20th, 2017
Background on GetHuman-11468's case
GetHuman: GetHuman-11468 - can you tell our other LA Fitness customers when your case took place?
GetHuman-11468: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11468 a list of common LA Fitness problems)
GetHuman-11468: "Complaint About a Visit" was why I was trying to call.
GetHuman-11468's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11468: My Customer Service Rep apologized for the long wait citing issues with the phone system. She was awesome and cancelled my frozen account without any issues.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
GetHuman-11468: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11468: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
GetHuman-11468: For that I would say five out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
GetHuman-11468: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11468 taken from his LA Fitness customer service problem that occurred on November 11th, 2017.