LA Times: My paper was here when they said it would be he...

A LA Times customer review by GetHuman user ~Patricia Dick from November 26th, 2017

Background on ~Patricia Dick's case

GetHuman: ~Patricia Dick - can you tell our other LA Times customers when your case took place?
~Patricia Dick: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to LA Times, and if so, how?
~Patricia Dick: I used the 800-528-4637 number I found for on the GetHuman LA Times customer phone number page I was on: LA Times Customer Service Phone Number
GetHuman: And which of these common LA Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Dick a list of common LA Times problems)
~Patricia Dick: "Lower my bill" was why I was trying to call.

~Patricia Dick's review of LA Times customer service

GetHuman: So how would you sum up your experience for GetHuman's LA Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Dick: My paper was here when they said it would be here, by a friendly guy. I am impressed but don't know why I didn't get it the usual time.
GetHuman: Let's quantify your experience contacting LA Times. On a scale of 1 to 5, how easy is it go get help on a LA Times problem?
~Patricia Dick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Dick: I'd give them a one out of five on communication.
GetHuman: And what about LA Times's ability to quickly and effectively address your problem?
~Patricia Dick: For that I would say two out of five.
GetHuman: And finally- any advice for other LA Times customers?
~Patricia Dick: Call them early in the day or late. Don't forget any personal or account information you might need for LA Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Dick taken from his LA Times customer service problem that occurred on November 22nd, 2017.

LA Times

3.00 of 5 stars | 60 reviews

~Patricia Dick's LA Times Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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