LA Times: Speaking to someone in the Philippines is not g...

A LA Times customer review by GetHuman user ~yep from November 25th, 2017

Background on ~yep's case

GetHuman: ~yep - can you tell our other LA Times customers when your case took place?
~yep: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to LA Times, and if so, how?
~yep: I used the 800-528-4637 number I found for on the GetHuman LA Times customer phone number page I was on: LA Times Customer Service Phone Number
GetHuman: And which of these common LA Times customer issues best describes the reason you wanted to talk to them?
(Shows ~yep a list of common LA Times problems)
~yep: "Complaint" was why I was trying to call.

~yep's review of LA Times customer service

GetHuman: So how would you sum up your experience for GetHuman's LA Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yep: Speaking to someone in the Philippines is not going to make a difference. Sarah was very polite and understanding of the delivery issue* but I will cancel this subscription tomorrow if we cannot receive the paper daily before * am.
GetHuman: Let's quantify your experience contacting LA Times. On a scale of 1 to 5, how easy is it go get help on a LA Times problem?
~yep: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yep: I'd give them a five out of five on communication.
GetHuman: And what about LA Times's ability to quickly and effectively address your problem?
~yep: For that I would say three out of five.
GetHuman: And finally- any advice for other LA Times customers?
~yep: Call them early in the day or late. Don't forget any personal or account information you might need for LA Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yep taken from his LA Times customer service problem that occurred on November 22nd, 2017.

LA Times

3.00 of 5 stars | 60 reviews

~yep's LA Times Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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