LA Times: This is nuts. I had somebody who I could not u...
A LA Times customer review by GetHuman user ~pentland472 from November 11th, 2017
Background on ~pentland472's case
GetHuman: ~pentland472 - can you tell our other LA Times customers when your case took place?
~pentland472: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to LA Times, and if so, how?
GetHuman: And which of these common LA Times customer issues best describes the reason you wanted to talk to them?
(Shows ~pentland472 a list of common LA Times problems)
~pentland472: "Delivery problem" was why I was trying to call.
~pentland472's review of LA Times customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pentland472: This is nuts. I had somebody who I could not understand. And, as a bonus, my own voice kept blasting back to me. The person who "assisted" me was functionally illiterate. I have no problem if they want to out source their call center off shore (besides the obvious fact that it is bad for our city's economy) - but at least train the agents to speak properly and maintain your trunks and circuits so the connection is viable.
GetHuman: Let's quantify your experience contacting LA Times. On a scale of 1 to 5, how easy is it go get help on a LA Times problem?
~pentland472: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pentland472: I'd give them a two out of five on communication.
GetHuman: And what about LA Times's ability to quickly and effectively address your problem?
~pentland472: For that I would say one out of five.
GetHuman: And finally- any advice for other LA Times customers?
~pentland472: Call them early in the day or late. Don't forget any personal or account information you might need for LA Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pentland472 taken from his LA Times customer service problem that occurred on November 8th, 2017.