LATAM Airlines: I purchased a ticket yesterday and used my cred...
A LATAM Airlines customer review by GetHuman user ~RWN from November 23rd, 2017
Background on ~RWN's case
GetHuman: ~RWN - can you tell our other LATAM Airlines customers when your case took place?
~RWN: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to LATAM Airlines, and if so, how?
GetHuman: And which of these common LATAM Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~RWN a list of common LATAM Airlines problems)
~RWN: "Complaint" was why I was trying to call.
~RWN's review of LATAM Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's LATAM Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RWN: I purchased a ticket yesterday and used my credit card. I*When I got the charge on the card I found it was costing me almost $*** more than if I had paid cash. I tried at the Lan office to reverse the credit card charge and pay cas. They said it was impossible. Nothing is impossible. The quality of service at Lan is pathetic and nkeither myself or my family will ever use Lan again. Thank you for nothing.*RWN
GetHuman: Let's quantify your experience contacting LATAM Airlines. On a scale of 1 to 5, how easy is it go get help on a LATAM Airlines problem?
~RWN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RWN: I'd give them a one out of five on communication.
GetHuman: And what about LATAM Airlines's ability to quickly and effectively address your problem?
~RWN: For that I would say one out of five.
GetHuman: And finally- any advice for other LATAM Airlines customers?
~RWN: Call them early in the day or late. Don't forget any personal or account information you might need for LATAM Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RWN taken from his LATAM Airlines customer service problem that occurred on November 14th, 2017.