LATAM Airlines: The phone connection was so bad that I could no...
A LATAM Airlines customer review by GetHuman user ~Vicky from November 21st, 2017
Background on ~Vicky's case
GetHuman: ~Vicky - can you tell our other LATAM Airlines customers when your case took place?
~Vicky: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to LATAM Airlines, and if so, how?
GetHuman: And which of these common LATAM Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Vicky a list of common LATAM Airlines problems)
~Vicky: "Complaint" was why I was trying to call.
~Vicky's review of LATAM Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's LATAM Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vicky: The phone connection was so bad that I could not understand him* it was like the voice was synthesized and was very garbled. He was unable to help me.
GetHuman: Let's quantify your experience contacting LATAM Airlines. On a scale of 1 to 5, how easy is it go get help on a LATAM Airlines problem?
~Vicky: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vicky: I'd give them a two out of five on communication.
GetHuman: And what about LATAM Airlines's ability to quickly and effectively address your problem?
~Vicky: For that I would say one out of five.
GetHuman: And finally- any advice for other LATAM Airlines customers?
~Vicky: Call them early in the day or late. Don't forget any personal or account information you might need for LATAM Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vicky taken from his LATAM Airlines customer service problem that occurred on November 17th, 2017.