La-Z-Boy: Bought a Lazy Boy Recliner, A piece fell out un...

A La-Z-Boy customer review by GetHuman user ~Judge from November 26th, 2017

Background on ~Judge's case

GetHuman: ~Judge - can you tell our other La-Z-Boy customers when your case took place?
~Judge: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to La-Z-Boy, and if so, how?
~Judge: I used the 800-375-6890 number I found for on the GetHuman La-Z-Boy customer phone number page I was on: La-Z-Boy Customer Service Phone Number
GetHuman: And which of these common La-Z-Boy customer issues best describes the reason you wanted to talk to them?
(Shows ~Judge a list of common La-Z-Boy problems)
~Judge: "Returns" was why I was trying to call.

~Judge's review of La-Z-Boy customer service

GetHuman: So how would you sum up your experience for GetHuman's La-Z-Boy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judge: Bought a Lazy Boy Recliner, A piece fell out underneath. Called customer Care. I was told. I had to pay $**.** for an inspection and $**.** labor to repair. This is a Lifetime warranty. Chair. Never buy anything Lazy Boy.
GetHuman: Let's quantify your experience contacting La-Z-Boy. On a scale of 1 to 5, how easy is it go get help on a La-Z-Boy problem?
~Judge: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judge: I'd give them a three out of five on communication.
GetHuman: And what about La-Z-Boy's ability to quickly and effectively address your problem?
~Judge: For that I would say five out of five.
GetHuman: And finally- any advice for other La-Z-Boy customers?
~Judge: Call them early in the day or late. Don't forget any personal or account information you might need for La-Z-Boy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judge taken from his La-Z-Boy customer service problem that occurred on November 18th, 2017.

La-Z-Boy

3.20 of 5 stars | 52 reviews

~Judge's La-Z-Boy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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