LabCorp: I changed Insurance Companies and provided the...
A LabCorp customer review by GetHuman user ~cjam from November 21st, 2017
Background on ~cjam's case
GetHuman: ~cjam - can you tell our other LabCorp customers when your case took place?
~cjam: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~cjam a list of common LabCorp problems)
~cjam: "I have a billing error" was why I was trying to call.
~cjam's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cjam: I changed Insurance Companies and provided the location with my new Insurance card. They still filed with my OLD insurance company and are telling me I'm not covered. They are even calling my home but when i answer they leave a recorded message. WORST customer service EVER. I will never go to Lab Corp again.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~cjam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cjam: I'd give them a three out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~cjam: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~cjam: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cjam taken from his LabCorp customer service problem that occurred on November 13th, 2017.