I had to go to Labcorp for a pre-employment dru...
A LabCorp customer review by GetHuman user ~stellablue from November 7th, 2017
Background on ~stellablue's case
GetHuman: ~stellablue - can you tell our other LabCorp customers when your case took place?
~stellablue: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~stellablue a list of common LabCorp problems)
~stellablue: "I need my results" was why I was trying to call.
~stellablue's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stellablue: I had to go to Labcorp for a pre-employment drug screen. I presented to office the day I was offered the job at one location in town and was turned away due to having no one available for the collection. I was directed to another clinic so I returned early in the morning for my screen. I was greeted by a disgruntled nasty women who, yes, rolled her eyes at me, hemmed and hawed because, pardon me, she had to do her job which was gee, secure the restroom, sign a urine chain of custody paperwork, check a temp on my urine and seal my urine in * collection vials for testing. Prior to collection she asked me my social in front of a waiting room with patients. Seriously?! HIPAA anyone? She also got on the phone and complained about having to do * drug screens in a row, my goodness G-d forbid we should use your services. I have been a lab assistant*phlebotomist for ** years and I would never treat my patients this way or have them broadcast their information in front of everyone in the waiting
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~stellablue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stellablue: I'd give them a four out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~stellablue: For that I would say three out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~stellablue: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stellablue taken from his LabCorp customer service problem that occurred on November 4th, 2017.