The first-ever on the phone helpful LabCorp per...
A LabCorp customer review by GetHuman user GetHuman-340182 from November 19th, 2017
Background on GetHuman-340182's case
GetHuman: GetHuman-340182 - can you tell our other LabCorp customers when your case took place?
GetHuman-340182: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340182 a list of common LabCorp problems)
GetHuman-340182: "I need to dispute my results" was why I was trying to call.
GetHuman-340182's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340182: The first-ever on the phone helpful LabCorp person! She faxed my results to my doctor (they were MIA). No fuss, no problem.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
GetHuman-340182: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340182: I'd give them a three out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
GetHuman-340182: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
GetHuman-340182: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340182 taken from his LabCorp customer service problem that occurred on November 17th, 2017.