Land Rover: I give up, appalling service all around. I und...
A Land Rover customer review by GetHuman user ~Outofthedesert from November 19th, 2017
Background on ~Outofthedesert's case
GetHuman: ~Outofthedesert - can you tell our other Land Rover customers when your case took place?
~Outofthedesert: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Land Rover, and if so, how?
GetHuman: And which of these common Land Rover customer issues best describes the reason you wanted to talk to them?
(Shows ~Outofthedesert a list of common Land Rover problems)
~Outofthedesert: "Complaint" was why I was trying to call.
~Outofthedesert's review of Land Rover customer service
GetHuman: So how would you sum up your experience for GetHuman's Land Rover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Outofthedesert: I give up, appalling service all around. I understand that the vehicle does from time to time have problems but it always seems to take forever to rectify the problems. Do you employ qualified technicians? **Over the last three months the vehicle has been in for :**September ****: New brake pads took them approximately * **days to repair? Surely this is too long, it takes a qualified technician a few hours!**September * October ****: Standard **,***km service - don't know as I never received any documentation and probably not in book - another week as they supposedly found a oil leak and had it under observation for *** days???? There was no oil leak prior to going in for the service? **October ****: It rained in Bahrain. Yes, I drove the car through some puddles of water and had water up to the lower door - two days later all the brake lights came on - break fault and emergency break assist not avai
GetHuman: Let's quantify your experience contacting Land Rover. On a scale of 1 to 5, how easy is it go get help on a Land Rover problem?
~Outofthedesert: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Outofthedesert: I'd give them a two out of five on communication.
GetHuman: And what about Land Rover's ability to quickly and effectively address your problem?
~Outofthedesert: For that I would say one out of five.
GetHuman: And finally- any advice for other Land Rover customers?
~Outofthedesert: Call them early in the day or late. Don't forget any personal or account information you might need for Land Rover to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Outofthedesert taken from his Land Rover customer service problem that occurred on November 12th, 2017.
Land Rover
2.00 of 5 stars | 12 reviews
~Outofthedesert's Land Rover Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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