Land Rover: I have my vehicle is Range Rover Evoque **** dy...
A Land Rover customer review by GetHuman user ~Sophiell from November 27th, 2017
Background on ~Sophiell's case
GetHuman: ~Sophiell - can you tell our other Land Rover customers when your case took place?
~Sophiell: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Land Rover, and if so, how?
GetHuman: And which of these common Land Rover customer issues best describes the reason you wanted to talk to them?
(Shows ~Sophiell a list of common Land Rover problems)
~Sophiell: "Where to buy" was why I was trying to call.
~Sophiell's review of Land Rover customer service
GetHuman: So how would you sum up your experience for GetHuman's Land Rover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sophiell: I have my vehicle is Range Rover Evoque **** dynamic * doors. When I bought it brand new, I am really satisfy with it until now. There was nothing wrong with my vehicle until I brought it the the dealership in Carlsbad location for the maintain time. They made my vehicle worse. It feel like a manual car & shock, I feel like driving a manual cheap car. They chargers me $*** for destroying in my car, I brought it back to the dealership a week after that and they told me there Is nothing wrong with the car, it supposed to be like that way. I have tried to contact the customer relation but they denied to support me further more and if I want to have it fixed again I have to pay more. It is not even * year since the day I bought my car but this is a lesson for anybody want to have a vehicle like me
GetHuman: Let's quantify your experience contacting Land Rover. On a scale of 1 to 5, how easy is it go get help on a Land Rover problem?
~Sophiell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sophiell: I'd give them a five out of five on communication.
GetHuman: And what about Land Rover's ability to quickly and effectively address your problem?
~Sophiell: For that I would say one out of five.
GetHuman: And finally- any advice for other Land Rover customers?
~Sophiell: Call them early in the day or late. Don't forget any personal or account information you might need for Land Rover to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sophiell taken from his Land Rover customer service problem that occurred on November 18th, 2017.
Land Rover
2.00 of 5 stars | 12 reviews
~Sophiell's Land Rover Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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