Larson Doors: Installing a Standard Escape *** single door su...
A Larson Doors customer review by GetHuman user GetHuman-106322 from November 24th, 2017
Background on GetHuman-106322's case
GetHuman: GetHuman-106322 - can you tell our other Larson Doors customers when your case took place?
GetHuman-106322: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Larson Doors, and if so, how?
GetHuman: And which of these common Larson Doors customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-106322 a list of common Larson Doors problems)
GetHuman-106322: "Complaint" was why I was trying to call.
GetHuman-106322's review of Larson Doors customer service
GetHuman: So how would you sum up your experience for GetHuman's Larson Doors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-106322: Installing a Standard Escape *** single door surface mount. Recommendations according to the package is up to ** inch high however if you extend to ** inches the screen does not reach the top channel. Your customer service said the top needs to be dropped a little which would then reduce the door size and also look amature this also confirms that the unit size indicated on the package is not correct.
GetHuman: Let's quantify your experience contacting Larson Doors. On a scale of 1 to 5, how easy is it go get help on a Larson Doors problem?
GetHuman-106322: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-106322: I'd give them a two out of five on communication.
GetHuman: And what about Larson Doors's ability to quickly and effectively address your problem?
GetHuman-106322: For that I would say one out of five.
GetHuman: And finally- any advice for other Larson Doors customers?
GetHuman-106322: Call them early in the day or late. Don't forget any personal or account information you might need for Larson Doors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-106322 taken from his Larson Doors customer service problem that occurred on November 15th, 2017.