Leap Wireless: Bill Martinez here I have been a customer for...
A Leap Wireless customer review by GetHuman user ~bmartinez61 from November 24th, 2017
Background on ~bmartinez61's case
GetHuman: ~bmartinez61 - can you tell our other Leap Wireless customers when your case took place?
~bmartinez61: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Leap Wireless, and if so, how?
GetHuman: And which of these common Leap Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~bmartinez61 a list of common Leap Wireless problems)
~bmartinez61: "Overcharge/Strange charge" was why I was trying to call.
~bmartinez61's review of Leap Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Leap Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bmartinez61: Bill Martinez here I have been a customer for ** years plus and now after the first of the year I will be leaving I have three phones with cricket but I am a small customer and I know you all don't care if you lose me but I will never never speak good about cricket and I have preached cricket for ** years plus who cares anyway you all are going to loose a lot of customers if you all don't wake up! or you all don't care. Thxs Bill Martinez ****-***-**** my other two phones are with legacy,
GetHuman: Let's quantify your experience contacting Leap Wireless. On a scale of 1 to 5, how easy is it go get help on a Leap Wireless problem?
~bmartinez61: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bmartinez61: I'd give them a one out of five on communication.
GetHuman: And what about Leap Wireless's ability to quickly and effectively address your problem?
~bmartinez61: For that I would say one out of five.
GetHuman: And finally- any advice for other Leap Wireless customers?
~bmartinez61: Call them early in the day or late. Don't forget any personal or account information you might need for Leap Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bmartinez61 taken from his Leap Wireless customer service problem that occurred on November 18th, 2017.
Leap Wireless
1.00 of 5 stars | 4 reviews
~bmartinez61's Leap Wireless Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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