Leap Wireless: I received a response directly from the office...
A Leap Wireless customer review by GetHuman user ~Ben from November 15th, 2017
Background on ~Ben's case
GetHuman: ~Ben - can you tell our other Leap Wireless customers when your case took place?
~Ben: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Leap Wireless, and if so, how?
GetHuman: And which of these common Leap Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ben a list of common Leap Wireless problems)
~Ben: "Complaint" was why I was trying to call.
~Ben's review of Leap Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Leap Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ben: I received a response directly from the office of the Vice President of the company. Providing he is correct in telling me how smoothly he can handle this issue, then the resolution is most acceptable.
GetHuman: Let's quantify your experience contacting Leap Wireless. On a scale of 1 to 5, how easy is it go get help on a Leap Wireless problem?
~Ben: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ben: I'd give them a four out of five on communication.
GetHuman: And what about Leap Wireless's ability to quickly and effectively address your problem?
~Ben: For that I would say one out of five.
GetHuman: And finally- any advice for other Leap Wireless customers?
~Ben: Call them early in the day or late. Don't forget any personal or account information you might need for Leap Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ben taken from his Leap Wireless customer service problem that occurred on November 10th, 2017.
Leap Wireless
1.00 of 5 stars | 4 reviews
~Ben's Leap Wireless Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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