Leap Wireless: SERIOUS COMPLAINT
A Leap Wireless customer review by GetHuman user GetHuman-ezaccess from December 7th, 2017
Background on GetHuman-ezaccess's case
GetHuman: GetHuman-ezaccess - can you tell our other Leap Wireless customers when your case took place?
GetHuman-ezaccess: Sure. It was late at night, on November 29th.
GetHuman: Did you reach out to Leap Wireless, and if so, how?
GetHuman: And which of these common Leap Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ezaccess a list of common Leap Wireless problems)
GetHuman-ezaccess: "Service problem" was why I was trying to call.
GetHuman-ezaccess's review of Leap Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Leap Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ezaccess: SERIOUS COMPLAINT
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-ezaccess: TO THE CUSTOMER'S SATISFACTION, A POTENTIAL SERIOUS COMPLAINT WAS RESOLVED ON MARCH *, ****. THE COMPLAINT WAS SUBMITTED, MONDAY *, ****( confirmation code **** on the GetHuman website). THE COMPLAINT WAS AGAINST : CRICKET WIRELESS AUTHORIZED RETAILER* **** MILAN ROAD* SANDUSKY, OHIO ****** (***) ***-****.*RESPECTFULLY, *VICKI HENDERSON***** WOODSTOCK AVENUE*APT. **PITTSBURGH, PA *****
GetHuman: Let's quantify your experience contacting Leap Wireless. On a scale of 1 to 5, how easy is it go get help on a Leap Wireless problem?
GetHuman-ezaccess: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ezaccess: I'd give them a one out of five on communication.
GetHuman: And what about Leap Wireless's ability to quickly and effectively address your problem?
GetHuman-ezaccess: For that I would say four out of five.
GetHuman: And finally- any advice for other Leap Wireless customers?
GetHuman-ezaccess: Call them early in the day or late. Don't forget any personal or account information you might need for Leap Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ezaccess taken from his Leap Wireless customer service problem that occurred on November 29th, 2017.