LegalZoom.com: Waited for ** minutes on hold with NO answer. T...
A LegalZoom.com customer review by GetHuman user ~expertso from November 18th, 2017
Background on ~expertso's case
GetHuman: ~expertso - can you tell our other LegalZoom.com customers when your case took place?
~expertso: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to LegalZoom.com, and if so, how?
GetHuman: And which of these common LegalZoom.com customer issues best describes the reason you wanted to talk to them?
(Shows ~expertso a list of common LegalZoom.com problems)
~expertso: "None of those really matches why I wanted to call LegalZoom.com that day." was why I was trying to call.
~expertso's review of LegalZoom.com customer service
GetHuman: So how would you sum up your experience for GetHuman's LegalZoom.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~expertso: Waited for ** minutes on hold with NO answer. The ONLY way you can cancel LegalZoom subscriptions is by phone. They basically hijack your services and don't allow you to cancel them. AVOID LEGALZOOM at all costs!!!
GetHuman: Let's quantify your experience contacting LegalZoom.com. On a scale of 1 to 5, how easy is it go get help on a LegalZoom.com problem?
~expertso: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~expertso: I'd give them a two out of five on communication.
GetHuman: And what about LegalZoom.com's ability to quickly and effectively address your problem?
~expertso: For that I would say five out of five.
GetHuman: And finally- any advice for other LegalZoom.com customers?
~expertso: Call them early in the day or late. Don't forget any personal or account information you might need for LegalZoom.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~expertso taken from his LegalZoom.com customer service problem that occurred on November 15th, 2017.