Lenovo: Repeatedly called for issue, given different ad...

A Lenovo customer review by GetHuman user ~why me from November 20th, 2017

Background on ~why me's case

GetHuman: ~why me - can you tell our other Lenovo customers when your case took place?
~why me: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Lenovo, and if so, how?
~why me: I used the 855-253-6686 number I found for on the GetHuman Lenovo customer phone number page I was on: Lenovo Customer Service Phone Number
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~why me a list of common Lenovo problems)
~why me: "Where to buy" was why I was trying to call.

~why me's review of Lenovo customer service

GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~why me: Repeatedly called for issue, given different advice each time. Had to go to supervisor level twice, first didn't answer. Solution was a * minute fix. Spent ** hours to get it. Follow up call for a different simple question yielded no answer.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~why me: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~why me: I'd give them a two out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~why me: For that I would say one out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~why me: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~why me taken from his Lenovo customer service problem that occurred on November 16th, 2017.

Lenovo

2.20 of 5 stars | 85 reviews

~why me's Lenovo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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