LevelUp: Automated answering machine, but real person pi...
A LevelUp customer review by GetHuman user GetHuman-400068 from November 20th, 2017
Background on GetHuman-400068's case
GetHuman: GetHuman-400068 - can you tell our other LevelUp customers when your case took place?
GetHuman-400068: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to LevelUp, and if so, how?
GetHuman: And which of these common LevelUp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400068 a list of common LevelUp problems)
GetHuman-400068: "Service problem" was why I was trying to call.
GetHuman-400068's review of LevelUp customer service
GetHuman: So how would you sum up your experience for GetHuman's LevelUp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400068: Automated answering machine, but real person picked up after * minute. Solved my problem in * minutes. Off the phone in * minutes total. Fantastic. THanks.
GetHuman: Let's quantify your experience contacting LevelUp. On a scale of 1 to 5, how easy is it go get help on a LevelUp problem?
GetHuman-400068: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400068: I'd give them a two out of five on communication.
GetHuman: And what about LevelUp's ability to quickly and effectively address your problem?
GetHuman-400068: For that I would say five out of five.
GetHuman: And finally- any advice for other LevelUp customers?
GetHuman-400068: Call them early in the day or late. Don't forget any personal or account information you might need for LevelUp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400068 taken from his LevelUp customer service problem that occurred on November 12th, 2017.
LevelUp
3.67 of 5 stars | 17 reviews
GetHuman-400068's LevelUp Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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